Description

The Sales Admin Coordinator provides customer support through machine sales and technical assistance by providing accurate pricing, availability, and estimated delivery information. The Sales Admin Coordinator takes machine orders from Territory Managers and Rental Sales Managers and enters information in computerized systems for processing.

· Sales order entry in SAP and management of all inbound order requests.

· High customer orientation – fully understands customer’s demands as well as the ability to support our customers; this includes but is not limited to identifying the correct machines, options and kits.

· Resolve all issues and problems customers are facing (e.g., shipping, billing and any errors) to both the customer’s as well as BOMAG’s satisfaction in a timely manner.

· Monitor and report delivery schedules to customers and communication of any changes in a timely manner.

· Assist Territory Managers or Rental Sales Manager with pricing and preparation of new machines for quoting. 

· Maintain customer orders, documentation, and all relevant information in customer files. 

· Communicate with internal and external customers by phone, fax, email and in person.

· Supply sales reports and ad -hoc analyses for the Field Sales Team and Sales Management 

· Strategic sales projects – take responsibility in sales projects driving company growth and efficiency gains. 

· Assist in machine and option planning/forecasting as well as definition of safety stocks to increase availability.

· Assisting in the sales process through data analysis: Collect and analyze data to evaluate dealer development, products, markets and business opportunities.

· Interact directly with distributors, customers, and other departments including Parts Sales, Depot, Traffic, Service, Purchasing, IT, Accounting, Sales, and Marketing.

Requirements

· Associate degree in Business/Finance/Economics/Accounting/Marketing/Sales or related field or equivalent experience 

· 3 years of administrative experience (preferably in corporate environment) 

· Ability to work flexible schedule as needed

· Proficiency in MS Word, Excel and PowerPoint

· SAP (SD) experience preferred

· Strong quality orientation and high attention to details 

· Ability to work independently and in a team environment

· Ability to manage several complex projects simultaneously while working under pressure to meet deadlines 

· Strong communication and customer service skills 

· Demonstrate the ability to think both analytically and creatively 

· Strong ethical standards, reliability, professionalism, positive attitude, and ability to remain calm in stressful situations